Implementation Barries and Service Outcome of Telehealth Information in the Health Services: A Systematic Review
DOI:
https://doi.org/10.33755/jkk.v12i2.982Keywords:
health services, information technology, search engine, telehealth, telemedicineAbstract
Background: Digital transformation in the field of health services is increasingly experiencing novelty that can support the services provided to the community Telehealth technology in the form of telemedicine is an effort to use information technology that can help patients, health workers and health institutions to share information easily, quickly and safely. Research related to telehealth (remote healthcare services) is crucial to optimize the potential of technology in healthcare systems, especially after the COVID-19 pandemic, which has accelerated digital adoption. In addition to the many benefits, telehealth programs must be faced with the readiness of human resources, financing, facilities and infrastructure as well as clear legal aspects.
Aims: The purpose of this literature review is to describe the use of telemedicine in the health profession in improving professional health services.
Methods: The research design uses Literature Review, based on a summary of several studies related to the research topic Telehealth approach used was a literature review. Articles on the use of Telehealth technology were searched using topics and keywords related to "Telehealth", "Telemedicine", "Health Service" and "effectiveness". Relevant research was searched using the Boelean formula and filtered for articles published between 2019 and 2025, including PUBMED, CINAHL, and Google Scholar. "Telehealth", "Telemedicine", "Health Service" and "effectiveness". Then from the results of the literature search, the journal is open access, full article, accessible, and downloadable. The author obtained 8 articles that fit the inclusion criteria used in this method, namely: articles using English and Indonesian.
Results: Based on the articles collected, the use of Telehealth programs can increase the effectiveness of health services. However, telehealth also has disadvantages, namely the dependence on a stable internet connection and high device capabilities (technological literacy). In addition, health workers cannot perform the direct examinations necessary for an accurate diagnosis.
Conclusion:. The use of telehealth needs to be further developed and researched, to determine the frequency and efficiency of its utilization, in order to support health services, especially in the field of palliative care
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